Support Request

Voor support kun je als reseller contact opnemen met Kappa Data of rechtstreeks met de vendor. Let wel op: support aanvragen zijn niet altijd gratis. Behoudens specifieke afspraken, zal de behandelende engineer dit op voorhand melden zodat er geen twijfel kan bestaan.

Je kunt contact opnemen met Kappa Data via [email protected], https://kappadata.itclientportal.com/ of +31 (0)88 527 72 00 (let op: met uitzondering van eigen Kappa Data services is deze support betalend). Hieronder vind je specifiekere mogelijkheden voor de verschillende vendoren:

Allied Telesis

Direct Phone and Email support at Allied Telesis for all products. Optional Maintenance contract specifies SLA response times.
https://www.alliedtelesis.com/en/services-support
Support portal: https://atportal.force.com/Support/

Barracuda Networks

Extensive online technical resources at Barracuda Campus
Direct Phone and Email Support at Barracuda for eligible products.
Call +43 508 100 7800 (EMEA Support Office)
[email protected]
Speak with a live person.
EU license : Monday – Friday 9a.m. – 5 p.m.
IR license : 24×7

Cylance BlackBerry

Online Knowledge Base and Community Support
24×7 Direct Phone and Email Support at Cylance.

Extreme

Free and Online Community Support
Community: https://community.extremenetworks.com/
Online documentatie : https://www.extremenetworks.com/support/documentation
Of Channel Support via Partner and Kappa Data

Lancom Systems

Direct Email Support through support portal
Direct Phone support available for specific Partner levels.

OneSpan

Channel Support via Partner and Kappa Data
More info at https://www.vasco.com/support/product-support/client-support-regions.html

Stormshield

Free level 1 support for all clients and partners on products with valid license.
Level 2 support is reserved for Certified Partners and Customers.
Phone and Email support is available from Monday to Friday – 8 am to 7 pm. Case registration through portal

Delta

Channel Support via Partner and Kappa Data