Support Request

If you’re a reseller, you can contact Kappa Data or the vendor directly for support. Please note: support requests are not always free. Subject to specific agreements, the engineer handling you request will let you know this in advance if there’s any doubt.

You can contact Kappa Data at [email protected]. Below is a list of more specific options for the different vendors:

Allied Telesis

Direct phone and e-mail support at Allied Telesis for all products. Optional maintenance contract specifies SLA response times.

Barracuda Networks

Extensive online technical resources at Barracuda Campus
Direct phone and e-mail at Barracuda for eligible products.
– EU licence: 09:00 to 17:00 Monday to Friday
– IR licence: 24×7

Lancom Systems

Direct e-mail support via support portal
Direct phone support available for specific Partner levels.


Channel Support via Partner and Kappa Data
More info at


Free level 1 support for all clients and partners on products with valid licence.
Level 2 support is reserved for certified partners and customers.
Phone and e-mail support is available from 08:00 to 19:00 Monday to Friday Case registration via portal