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If you’re a reseller, you can contact Kappa Data or the vendor directly for support. Please note: support requests are not always free. Subject to specific agreements, the engineer handling you request will let you know this in advance if there’s any doubt.
You can contact Kappa Data at [email protected]. Below is a list of more specific options for the different vendors:
Aerohive Extreme
Free and online community support
Channel support via Partner and Kappa Data
Allied Telesis
Direct phone and e-mail support at Allied Telesis for all products. Optional maintenance contract specifies SLA response times.
Barracuda Networks
Extensive online technical resources at Barracuda Campus
Direct phone and e-mail at Barracuda for eligible products.
– EU licence: 09:00 to 17:00 Monday to Friday
– IR licence: 24×7
Cylance BlackBerry
Online knowledge base and community support
24×7 direct phone and e-mail Support at Cylance.
Lancom Systems
Direct e-mail support via support portal
Direct phone support available for specific Partner levels.
OneSpan
Channel Support via Partner and Kappa Data
More info at https://www.vasco.com/support/product-support/client-support-regions.html
Stormshield
Free level 1 support for all clients and partners on products with valid licence.
Level 2 support is reserved for certified partners and customers.
Phone and e-mail support is available from 08:00 to 19:00 Monday to Friday Case registration via portal
Delta
Channel Support via Partner and Kappa Data