IT Operations Management

Good network management starts with a complete overview, how everything is related and interdependent. Any occurrence can be detected early, eliminating investigation time and minimizing resolution time. A good IT Operations Management solution can be cost saving.

What is ITOM?

ITOM software helps IT pros centrally monitor and manage applications and IT infrastructure across multi-cloud and multi-premises architectures. According to the definition of Gartner “IT operations management (ITOM) software is intended to represent all the tools needed to manage the provisioning, capacity, performance and availability of computing, networking and application resources — as well as the overall quality, efficiency and experience of their delivery”. Or, more simply said, ITOM is a framework: it gives a structure intended to help IT managers and serve as a guide for monitoring and controlling IT infrastructure in an organization. But IT operations management (ITOM) software can besides monitoring and controlling also execute routine tasks, ensure that applications run smoothly, do provisioning while maintaining control on capacity and much more on a secure way!

IT Operations Management (ITOM) functions

ITOM framework is an easy-to-understand construct including six key technology pillars.

  1. Application Performance Management
  • Monitor the digital experience to help ensure users are satisfied
  • Monitor the performance of applications that run your critical services
  • Identify issues that impact applications or cause them to fail
  1. Database Performance Management
  • Help ensure applications relying on database performance are performing optimally
  • Identify performance issues across multi-vendor databases.
  • Quickly respond to and resolve database performance issues
  1. Infrastructure Management
  • Monitor and manage the IT infrastructure that supports your critical services
  • Identify the root cause of infrastructure issues
  • Monitor multi-vendor environments with ease
  1. Network Management
  • Help ensure the performance and availability of your multi-vendor network environment
  • Identify internal and external network issues using end-to-end network visibility
  • Provide rich visibility into the availability of SaaS applications and cloud infrastructure
  1. IT Security
  • Help protect your critical data by ensuring user permissions are properly managed
  • Quickly identify external threats through collection and analysis of security event logs
  • Protect your systems and domains from vulnerabilities through adequate patching and identify theft monitoring
  1. Service Management
  • Deliver streamline service management processes to your organization
  • Help reduce incident response and resolution times
  • Integrate monitoring and management solutions to provide seamless services

ITOM Advantages

Hybrid IT performance management

Capture, map, and understand physical and logical relationships across distributed infrastructure for rich visualization and operational insights

Easy to use and scale

Simple to get started and expand with powerful capabilities that leverage unified UX, collection, and analytics

Actionable intelligence

Applies machine learning to massive, cross-domain data sets to increase operational efficiency, predictability, and productivity

Single pane of glass

View the full IT stack with end-to-end visibility, deep correlation, analytics, alerting and trending to prevent issues, pinpoint problems, and expedite problem resolution

Superior value

Integrated suites with flexible node-based licensing that enables tool consolidation while delivering lower total cost of ownership and rapid time to market

IT agility

Increases ITOps, DevOps, CloudOps, and SecOps productivity and empowers teams to move from reactive to proactive management

Contact Kappa Data to help you define your IT Operations Management solution.

Our clients

Our secure remote connectivity solutions are suitable for companies and employees who regularly work from home, or log into their own network remotely.

Effectively managing VPN security is difficult, but we are happy to take on this task for you, deploying our in-house technical expertise and ccFLEX formula.

SolarWinds

Solarwinds helps organizations simplify their IT operations management by providing solutions designed to be integrated, simple to use, powerful, and affordable. SolarWinds is evolving—from the traditional monitoring of networks, systems, applications, and databases based on predefined metrics—to a dynamic platform approach, based on automation, observation, visibility, and proactivity for diverse multi-cloud deployments.

SolarWinds Observability offers organizations of all sizes and industries a comprehensive, integrated, and cost-effective full-stack solution. The platform optimizes performance, helps ensure availability, and reduces remediation time across on-premises and multi-cloud environments by increasing visibility, intelligence, and productivity. This transformative solution will provide one integrated platform and more monitoring tools with new flexible subscription licenses, meaning you benefit from centralized visibility and management across the full IT stack, with a lower total cost of ownership.

Why choose Kappa Data?

Technical Expertise

Kappa Data supports resellers and customers with extensive technical expertise, training and guidance. Our technical and presales teams are always at your service!

Personal approach

At Kappa Data, you will enjoy a very personal and professional approach; from quick quotes to demos and a customer-friendly service with regular contacts. We are there for you.

Excellence in Service

Kappa Data is a value-added distributor that helps you find solutions. We ensure that all parties involved are satisfied, and mediate where necessary should a conflict arise.

What our customers say

A trusted partner for more than 25 years.

Snijders Compuservice, Jef Snijders

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